SUPPORT @ SATORI
4.8 / 5.0 • 7000+ Reviews
1. Track Your Order
Use our tracking tool to see real-time updates on your shipment.
→ [Track My Order]
If your order isn’t found yet, don’t worry - tracking updates typically appear 6–24 hours after dispatch.
2. Frequently Asked Questions
When will my order ship?
Orders are processed in 1–2 business days, then shipped with full tracking.
How long does delivery take?
Typical delivery time: 6–10 business days.
My tracking hasn’t updated - is that normal?
Yes. Carriers often update tracking in batches. If it hasn’t updated for 3+ days, contact us and we’ll look into it.
I entered the wrong address - what do I do?
Email us immediately at support@satoricomfort.com
with the subject line: URGENT: Address Change
If your order hasn’t shipped, we can update it.
What is your return policy?
We offer a 30-Day Money-Back Guarantee. View our full policy here: → Refund & Returns Policy
My order shows delivered, but I didn’t receive it.
Check with neighbours and your mailbox first. If still not found, email us and we’ll resolve it quickly
3. Need Help?
Contact Our Support Team
Email Support:
We reply within 12 hours, often sooner.
For fastest support, include:
Full name
Order number (#SHxxxx)
Email used at checkout
Description of the issue
Photos or videos (if product-related)
This helps us resolve your request in a single message.
4. Our Commitment to You
Your ritual should feel calming and so should your experience with us.
Every order is:
Fully tracked
Protected by a 30-day guarantee
Supported by real humans
Crafted with intention and care
If something feels off, we fix it. If something arrives damaged, we replace it. If you’re not satisfied, we make it right.
We’re Here to Help
Whether you’re checking your order status, need help with a product, or want clarification on shipping - our team is here 7 days a week.
Our average response time is under 12 hours.
SUPPORT
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